Thank you for all of the information. We were previously connected with the same bank account. However, earlier this year, the bank updated their website. Now, when you go to the original URL (the one that QBO goes to) the landing page is different than before. Whereas before, it would open the login page, now it opens another page where you have to manually click "Login" and then there is a popup for you to enter credentials. I spoke with our bank and they found a workaround and gave me a link that bypasses the login popup, and looks exactly like the original that QBO was linked to. I have submitted the new URL at least 20 times in the last 6 months and nothing has changed. It is still not linked. I have tried it with the name listed exactly how it is in the QBO system (which is The First National Bank of Hartford (Hartford, AL)), as well as listing it a little different (using First National Bank of Hartford). The link in your system is obsolete now. The correct URL that opens to the login screen is https://web13.secureinternetbank.com/PBI_PBI1151/Login/[removed]/1. I believe the old one (the QBO one) was web6.
One other thing, the reason they updated the website was to add better security. So, now the first time logging in requires a security question answer. I'm now sure how that would work, but I am sure a tiny little bank in rural South Alabama is the only one with this extra security feature.
Any help you can offer would be greatly appreciated.
