Joining you here to provide information and help with your question about payments on hold, Thomas.
I totally understand that receiving the payment in a timely manner is very important to everyone, specially for small business owners.
Customer payments may be placed on hold when there are pending details in a merchant's account, transactions, or customers that require clarification before funds are released. This measure is taken to ensure that everything is in order and running smoothly.
In most cases, holds are triggered when any of the following situations occur:
- When your payment processing exceeds the established maximum dollar amount expected on your account
- When a transaction is processed following multiple unsuccessful authorization attempts.
- When specific transactions require verification of your business type to ensure compliance with the Intuit Acceptable Use Policy.
- When our systems detect processing patterns that pose a risk to any of the parties involved—be it you, your customer, or Intuit.
An email will be sent to inform you about the necessary information or documents required to release the payment. Please check your inbox for any instructions related to it. It will provide you with detailed steps to resolve any issues. Typically, we request additional information to facilitate the completion of our review process.
Once we have all the necessary information, our review process is usually completed within 2 business days. After the review is finalized, we can proceed with processing the payment.
Additional details about this are discussed in the article that's shared by Just_me.
Let me also share these articles for additional references when receiving online payments from your customers:
Feel free to ask any follow-up questions or reach out to us again for any other inquiries. We are always available and more than willing to offer our assistance once more.
