Hi there, Thecanman. Payment holds can be a deal-breaker when it comes to managing your customer payments. I want to make sure you'll be guided to the right support.
I'd like to check this for you and get it taken care of myself. However, as much as I would like to get this handled directly, bank-related concerns require pulling up your account information, which I am unable to do in this public forum.
There are things that we will need to figure out why it is happening on your end. With that, I would recommend contacting our payment support again as they take charge of handling this kind of situation.
If you need more details about deposit holds, I'll add these articles:
Do you need help running reports to see your sales and inventory status in the future? Or perhaps do you need to view the statements from the Merchant Services Center? These articles can help you out with the process:
Please let me know if you have other concerns regarding your transactions or Payments account. My team and I will make sure to address them accordingly.
