Allow me to join you here and share details to help with your online banking concerns, Dave226.
I checked our list of open alerts and I can't find any investigation for encrypted bank details for Bank of America.
Please know that the QuickBooks Online Banking feature always show the exact information that's shared by your bank when syncing transactions. This means that QBO only downloads the details that are given to us by your financial institution.
With regards to the issue with Chase, our engineers are already working them to determine why the bank details are encrypted. Hence, the investigation is still open.
There are also times that display issues in QBO is caused by a browser issue. In such cases, we recommend to use other browser or switch to an incognito private browsing session to check if the transactions are showing the full description. Google Chrome, Safari, Mozilla, and Microsoft Edge are all compatible with QuickBooks.
I understand from your previous responses that you already reached out to our support team about the banking issue with Chase. However, I would still recommend reaching out to them again in case the details are still encrypted even in other browsers.
Just in case you need more guidance managing banking transactions, I'll share these articles with you:
Don't hesitate to reply back to us if you have other concerns. We're always here to offer our help anytime you need it.
