Thanks for getting back to us, Marli. Let me help you access your QuickBooks Online (QBO) account.
Before anything, I'd like to know if you encountered any errors when logging in. This will help us get around the issue and provide accurate steps. First, let's open a private browser to verify if the problem lies with your search engine. Refer to these keyboard shortcuts:
- Mozilla Firefox: CTRL + Shift + P
- Microsoft Edge: CTRL + Shift + N
- Google Chrome: CTRL + Shift + N
- Safari: Command + Shift + N
There are several scenarios for why we're unable to access our QBO account, such as:
- I forgot my user ID or password
- I lost access to my phone or email address
- I didn’t get a text, email, or phone call with my verification code
- My verification code isn't working
- I reset my password and now I can’t sign in
This article will expound on the steps to these different situations. Please check it out: Recover your Intuit Account if you can’t sign in.
While the reference above is a US article, the troubleshooting steps remain the same. I will be coming back to update this once the URL for the South Africa region is working.
Furthermore, after successfully accessing your account, here's a helpful article if you want to change your billing, payment, and subscription info: Manage billing, payment, and subscription info in QuickBooks Online.
This thread is always open for further questions in accessing your accounts. I'm just a comment away, ready to assist you. Have a good one.
