Banking
Are you referring to your link account? If so, it could be that your linked accounts were set to be hidden from your bank transaction page. Let me show you how to revert it to display those accounts again.
Once you set the option to Hide account cards, only the uncategorized or the for-review transactions will be displayed on your bank transaction page. Here's how:
- Go to Transactions and select Bank Transaction.
- Choose the bank dropdown menu.
- Click Show account cards.
Or, you are pertaining to an account from your Chart of Accounts? You'll want to double-check again, it could be that the account is in a different name.
However, if this isn't the case for you, I suggest accessing your QBO account in a private browser. This way, you can identify if it is a browser-related issue. If the private browsing session works, clear the browser's cache, so the system can restart. This task is also possible in other supported, up-to-date browsers. Clearing the cache will reboot the system, allowing you to work with clearing the stocked cache and cookies causing the issues.
I'm also adding this article to help you learn what the chart of accounts is and why it’s important to set up correctly in QuickBooks Online: Learn about the chart of accounts in QuickBooks Online.
For additional concerns about your accounts in QBO, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day!
