Banking Feed Broken

madbotpty · ‎June 13, 2023

Bank feeds are broken, you either cannot connect or when you can connect it fills the transactions with rubbish.

Quickbooks "Support" just seem to supply cookie cutter answers from their Forums which provide ZERO help

Here's a screenshot of the broken inputs it feeds back when you try connect. No names, just rubbish.

madbotpty · ‎June 13, 2023

I just got feedback from the support team:

Thank you for waiting! I sincerely apologize for the inconvenience. This issue has been reported and our Engineers are currently looking into it. As of the moment, there is an investigation created regarding FNB Bank Error and hopefully, this will be resolved as soon as possible. As of writing, we don't have any turnaround time on when it will be resolved. We also understand that you, as one of our customers, rely on our service for your business. As such, once the issue is resolved, I will send you an email straight away so that you will be notified as well.

JessT · ‎June 13, 2023

Hi madbotpty,

Thank you for sharing the feedback you received and for mentioning that it is about the bank FNB. Yes, there is a ticket about an ongoing investigation.

You can either wait until the issue is resolved or download the transactions from your bank's website and upload to QuickBooks. This way, you can do your other tasks, like reconciling your account, while waiting for a solution. This article explains about the process: Manually upload transactions into QuickBooks Online.

Let us know if you have any other questions about online banking.