Thanks for joining in on this conversation, Renier. Let me step in and explain why you're encountering an error message when getting the most recent transactions in your Capitec Savings Account in QuickBooks Online (QBO).
Error 192 indicates that your bank requires additional sign information, which prohibits QBO from downloading banking transactions automatically. As per checking, there is an ongoing investigation into the Capitec Bank receiving error 192 when connecting and updating. Rest assured that our engineering team is working hard to identify the source of the problem and deliver a solution.
As a workaround, manually upload transactions into QBO. Ensure to know the date of the oldest existing transaction in the account to avoid entering duplicates.
In the meantime, I recommend getting in touch with our customer support team so they can add you to the list of impacted users. This way, you'll receive email updates regarding the investigation status. Here's how:
- Click Help (?).
- Go to the Search tab and select Contact Us.
- Click Start a Chat.
Additionally, I advise doing a monthly account reconciliation to make sure your accounts match your bank statements.
Don't hesitate to swing by the Community whenever you have other questions related to online banking. I'm always here to assist you further. Keep safe, and have a great rest of the day!
