Hello there, @usercaltexlinmeyer.
I want to ensure you can import your Standard bank transactions to QuickBooks Online (QBO).
To clarify, are you trying to import your bank transactions manually to QBO? If so, did you receive any error message upon trying to import? Any additional information could help us verify if there's an issue based on the error received.
In the meantime, let's log in to your QBO account using a private browser. There are times that the browser stores frequently accessed data, thus causing unusual behavior in QuickBooks. To open a private browser, press this shortcut key on your keyboard:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
If this works, it means that you need to clear the browser's cache so the system can start fresh. If you get the same result while using a private browser, I recommend switching to a different one.
Once you're able to connect your bank account, QuickBooks will automatically download your 90 days of bank transactions. Then, you can categorise them to put them into the correct accounts.
Come back to this post and let me know how it goes, @usercaltexlinmeyer. I want to make sure you're taken care of.
