JenoP
Moderator

Banking

Thanks for always getting back here and for always keeping us posted, asjhhafj45.

 

Error 163 usually appears when the system is unable to connect with your banking website. Browser issues, internet connection, and website maintenance are some of reasons why this error shows up. 

 

I've read the responses in this thread and it looks like all possible troubleshooting steps to resolve banking errors are already shared with you. In this case, I would recommend reaching out to our support team for QuickBooks Online. They'll take a closer look at this and check for other options available to sort this out.

 

Here's how to reach out to them:

 

  1. Go to the Help menu in the upper-right hand corner to open the QB Assistant window.
  2. Type in "talk to a human", then press Enter.
  3. Click Contact Support Team, then type in "bank error" and press Enter once again.
  4. Select No, I still need help, then choose Contact Support Team.
  5. Look for the Chat option and click on it. 

 

 

 

 

Don't hesitate to share updates to let us know if the connection is already restored. The Community is always here if you need anything else.