I appreciate the effort of going through the troubleshooting steps provided by colleagues, @gmeco.
Since the issue still persists, I recommend reaching our Support Team to help you with this one and conduct a further investigation into the unusual behavior. Here's how:
- Go to (?) Help.
- Choose Talk to a Human.
- Put a short description of your concern and press Enter.
- Select I still need a human.
- Click Contact Us to connect with our live support.
- Choose Start a chat.
You can also use this link to contact them outside QuickBooks: https://help.quickbooks.intuit.com/en/contact
Please leave a comment if you need anything else. I'm always here to help. Take care and enjoy your day!
