I hear you, @oreillj.
I want to ensure this matter is addressed timely so you can get your latest transactions from Standard Bank updated in QuickBooks Online (QBO).
As of this time, the investigation regarding the inability to update your bank account connection in QBO is still open. Rest assured that this has been escalated to our banking and engineering team and they've been in all hands working to fix this as soon as possible.
Please know that all updates will be sent via the email address you've entered on file saying you've already been told by an agent about his ongoing issue. For now, let's consider manually uploading your transactions as the workaround.
You can do so by following the instructions and screenshot shared by my colleague, @Jen_D, for reference. I'm also including this article to avoid issues in uploading your transactions: Fix Issues while Importing Bank Transactions using CSV File Format.
Now you're able to upload and get the list of your latest transactions. And here is the reference you can use to review and put them into the correct accounts in QBO: Categorise and Match Online Bank Transactions in QuickBooks Online.
We appreciate your patience as we're working on this. Don't forget to tag my name, @JonpriL, if you've got other concerns about online banking and uploading transactions in QuickBooks. Take care and stay safe, @oreillj!
