I'm glad you check this with us, xenoid.
All the possible solutions to fix this connectivity issue with Investec Bank Account are laid by the previous representative in this thread. If you haven't tried those steps above, I suggest doing so.
If the issue persists, I recommend you reach out to our QuickBooks Care Team. This way, we can further investigate this issue in a secure environment. For the instructions on how to reach our support, you can refer to Divina_N's reply above.
Also, the availability of support depends on which type of subscription you're using. You can check out this article for our contact information. Click on the QuickBooks Online drop-down to see the most updated support schedule: Support hours and types.
Visit these easy-to-access articles, webinars, and video tutorials that will help you in familiarizing the different tasks, features, and functions of QBO.
Of course, you're always welcome to visit us again if you need help while working with QuickBooks. It will be my pleasure. Stay safe and have a great day ahead!
