This is not the kind of service we want you to experience in QuickBooks Online, 9130 3503 2402 5946.
There are several possible reasons why transactions won’t sync. They include:
- A connection issue between your bank and QBO.
- The financial institution’s server is offline.
- Error messages or codes that require you to perform a certain task.
In the meantime, let's manually refresh the connection between your bank and QuickBooks. You can do that by clicking the Transactions tab and then selecting Banking. Then, click Update.
However, if the same things happen, recommend reaching our customer support team. They'll be able to initiate a screen sharing session to take a closer look to isolate this issue.
To contact our support, here's how:
- Sign in to your QuickBooks Online company. Then click Help (?).
- Click Talk to a human.
- Choose Talk to a human.
- Enter your concern.
- Tap Contact us.
Just a heads up, due to the pandemic we have limited staffing. To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: Support hours and types.
You may consider checking out this link with detailed information on how to manually import your bank transactions by following the steps in Import transactions from other sources articles. From here, you can categorise and match and then reconcile the transactions.
Let me know if you have any concerns by hitting the Reply button below. I'm glad to help. Keep safe!
