I want you to know that helping you is our priority, GILLIAN6.
Thank you for reaching out to the Community. I've checked with my resources and verify with our engineering team. Currently, We have an ongoing investigation about the Nedbank connection. Rest assured, our software engineers are working hard to resolve this issue permanently.
To ensure you'll get an update about the resolution status, I recommend reaching out to our Technical Support Team. They have to collect personal data to add your company and product to the list of affected users. We'll be sending you updates via email once we get this sorted out and I'll also keep this thread on track.
You can follow the steps below to connect with us:
- Sign in to your QuickBooks Online account, go to the Help > QB Assistant.
- Type Talk to a human and select either Ask me a question or Contact Support Team.
To make sure you'll get prioritize to your concern, please check the availability time of or customer support team. You can contact us every Monday to Friday from 8 AM - 6 PM (SAST).
If there's anything else I can do for you, please let me know. I want to make sure everything is taken care of for you. Have a great day!
