Banking

Hello, Micael.

I'll work with you to troubleshoot the connection issue with Nedbank. 

Aside from connection issues in the bank's website, changes on their connection details can also cause problems. To reiterate AlexV's response, you'll want to check with Nedbank's support to see if this is the case. 

Inform them to update their connection details with us so you can connect your account in QuickBooks. 

If they've already updated their connection details, go their website. Then, copy and paste the new login link in the bank search box in QuickBooks. 

If they have an ongoing maintenance update, you'll want to wait it out until they finish it. After the maintenance, connect with Nedbank again. 

Another solution to bring in your transactions is to manually upload them to QuickBooks. Get an Excel file for the bank records from Nedbank, then import it.

This article can guide you through the process: Manually upload transactions into QuickBooks Online.

After successfully connecting or bringing in your transactions, you can start categorizing them and do your routinely reconciliation if needed. 

I'm willing to help you again if you have more questions in managing your bank transactions. I'm also here to assist you with any other concerns you might have.