Hello there, treasurer109.
Let’s perform a manual update to refresh the connection of the account. I'm here to help and guide you.
Here’s how:
- Go to the Banking menu on the left panel to choose the Banking option.
- From there list, select Nedbank and hit the Update button.
- If you see a message about additional authentication, follow the on-screen instructions to complete the process.
Once done, check if the transactions in the Blue tile increase. If nothing new downloaded, login to Nedbank’s website to check if the issue is with your account.
- Tap the Banking tab menu on the left panel to select Banking.
- Click the Link Account button and find your bank.
- Choose the URL listed in the window.
- Sign in using your bank website username and password.
- Check your account page for messages, notifications, alerts, or any new security requirements.
- Follow the on-screen instructions to finish the connection process.
If you encounter any errors, go to Step 4 in this article and click the link for the correct code: What to do if you get a bank error or can't download transactions in QuickBooks Online.
To fetch new transactions, import and download your transactions using a CSV file. I’m also adding a guide to help you in the future. From there, you’ll see resources on how to manage your bank feeds and other banking activities: Self-help article.
Add a comment below if you have any questions when working with QuickBooks. I’ll be around to assist further. Enjoy the rest of the day.
