Hello there, @JackT and @Chantal_RM.
I'm here to ensure that you'll be able to connect your bank in QuickBooks Online successfully so you can get back on track.
I hear you and realize the importance of being able to utilize online banking with no issues. However, this process deals with the integration of two parties, which may create uncertainties with the connection.
However, to get this sorted you may follow the instructions I've shared above, which is to run the manual update and verify this situation to your financial institution.
If doing this doesn't make a difference, I recommend contacting our Customer Care Team. They can further investigate and determine the reason behind this unexpected behavior. They also can check the bank connection with Nedbank to come up with a resolution.
To get your work done, you may upload your bank transactions in the system manually.
Know that I got your back if you have any other questions about this or with QuickBooks. I'll make sure you're all set.
