I appreciate you for going through the steps above, @elindner.
Let's access your QuickBooks Online (QBO) account via a private window and access the reconciliation page from there. This way, we can check if this issue is due to stored data in the cache.
Stored data in the cache for a long time can cause unusual behavior to your browser that can affect the view of your QBO account. To start, you can use these keyboard shortcuts in opening a private or incognito window:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
If you're able to view the added interest or bank fees fields in a private window, then we'll need to clear your regular browser's cache. This will remove all the browsing history and make your browser to function efficiently.
However, if the issue persists, I suggest using another supported browser to check and see if this is a browser-related issue.
I'm also adding this great resource that can guide you effectively in reconciling your accounts: Reconcile an account in QuickBooks Online.
Let me know if there's anything I can help you with. Keeping you in working order is my top priority. Have a great day!
