Hi @adrian-foster,
I appreciate you for pointing out this issue to us. At this time, I'll point you in the right direction for support.
We currently have an open investigation about the open banking connection of HSBC. With that said, I suggest contacting our Technical Support team for assistance. What they can do is put you on the list of affected users, and you'll receive an email notification whenever an update comes up. You can keep this investigation number for reference: INV-44117.
Here's how:
- Log in to your QuickBooks Online (QBO) company.
- Click the Help menu.
- Select Contact us.
While waiting for the fix to roll out, you can import bank transactions by hand so you can still keep your bank balance accurate. See this article for the steps: Manually upload transactions into QuickBooks Online. It's a step by step guide on how you can create a CSV file that contains your bank transactions, along with the steps on how to import it.
If you go through with this process and get some errors, take a look at this article: Fix bank upload errors in QuickBooks Online. It's a list of common errors during the upload process, as well as the steps you need to take to fix it.
I'll be around in case you need further help. Place a comment below, and I'll be sure to get back to you.
