Still ongoing issues on March - 15th May 2020.... Pulling my hair out as QuickBooks say its a First Direct issue and First Direct say its a QuickBooks Issue! There are three Security Codes required by First Direct after you add your Memorable word. "Logon", "Transaction" and "Re-Authentication" Security Codes. If you use the normal "logon" code ( which times out after 30 seconds ) its a one time only connection - hence why we all have the faff to do it every time we log into QB.
I just wish someone would identify the issue and tell us what to do! We are paying for a full service after all and it shouldn't be down to us, the customers to find out the solution. Narked off!
