Welcome to the Community, @cmray. I appreciate you for sharing the link about the support of First Direct for Open Banking.
I understand the impact of this banking connection issue on your business. The investigation's status (INV-43299) is still in progress. Rest assured that we are working closely with First Direct to provide the Open Banking feeds.
For now, there are no changes to your existing connection. Kindly see the First Direct section through this article for more information: Understanding If You Can Upgrade Your Bank Feeds To Open Banking.
Also, I'd suggest contacting our Customer Support Team. They can add your company to the notification list so you'll receive email updates about the issue.
Once the new connection is available for your bank, just go to the Banking page. Then, click the banner from there. This way, you can upgrade your bank feed connection to Open Banking. Also, we'll send you steps to complete the update through your email.
I'm always here to lend you a helping hand if you have other concerns. Stay healthy and keep safe always, @cmray.
