Thanks for following on this thread, @joesharps.
We received similar reports from other users experiencing the same behavior when connecting to First Direct. Our product engineers are working to find a permanent solution.
To get new information and progress of the investigation, I recommend giving our QBO Care Team a call. This way, you can sign up for the list of affected users. After adding, you’ll receive an email once more information is available.
Here’s how to contact them:
- Go to the Help icon at the top to select the Contact Us link.
- This will open another window where you can enter the issue/topic.
- Once done, click on the Let’s talk button to view the support information.
- Choose how you want to contact our QBO Care Team: Start a chat or Call us.
- Provide this number to expedite the process: INV-43299.
I appreciate your patience while we’re working through this. Reach out to me if you have any questions or concerns. I’ll be right here to answer them for you.
