cndh
Level 3

Banking

Problems with HSBC continue.....

I was very excited to finally see the upgrade box on the Banking page for the 2 HSBC accounts signifying that HSBC is now Open Banking ready. Went through the process to authorise the connection for the next 3 months. Connected to the bank which strangely only showed one account. I went through and completed the process. That was a mistake! Now I'm back to the problem of seeing an up to date balance but no up to date transactions. The second account seems to have lost connection altogether. Went through the process of fixing it by connecting again. Same result but it then said there was a problem. Now in a loop of logging in and being dumped out again.

The upshot is that it now is worse than it was yesterday!

What I'm probably going to have to do is disconnect both accounts (again) and then reconnect and hope that the balance matches the transactions. This is a procedure I've been having to do for the last few months. My other clients and their banks, Santander and Lloyds work brilliantly. Seamlessly updating, without the need for generating any codes each time. Doing what it's supposed to do, but HSBC was and still is dreadfully cumbersome resulting in an hour or more fiddling about, re-entering the codes and being diverted from the jobs that I'm meant to be doing.

Rant over!

Is there any HSBC user managing to get it working properly?