Hello @Louis Humphreys,
We don't want you to feel this inconvenience. I want to let you know that helping you is our priority. I would like to update you that this investigation is still open. We're unable to provide the specific turnaround time as to when this will be resolved.
Rest assured that our engineers are diligently working to resolve this as soon as possible. Please know that you'll receive all available updates about this issue through your email once you've been added to the list of affected users.
In the meantime, you can continue uploading your transaction in a CSV file format as a way around. This way, you can still categorize your online transactions and track them accurately.
Also, I've included this helpful article in case you need some ideas about how you can manage your bank transactions: Banking for QuickBooks Self-Employed.
We appreciate your patience as we're working on this. Please let me know in the comment section down below if you have any other questions.
