Hi, thanks for your response. The Quickbooks team member who was helping me failed to get to the bottom of the issue and said the engineers are working on it. Apparently this is now a known problem for all Nationwide credit card customers and yet I was told initially that it wasn't a well known issue.
I suggested that my transactions might come through after the statement each month on roughly the 7th of each month and it turns out this is the case. I haven't checked all of the transactions yet because I kind of gave up on Quickbooks hoping it would be resolved. Looks like this weekend I will be re-loading all my receipts and uploading the CSV files that I wisely downloaded. I will keep using Quickbooks in the hope that somebody sorts this issue out sharpish and that my transactions come through in real time. If any are missing I have no choice but to manually input them but then I am questioning whether or not duplicates may start coming through like they did previously.
Its been at least two weeks and I haven't heard anything, I feel like I have been left in the dark. Nobody has had the courtesy to update me on the investigation so Im beginning to question whether or not there is even an investigation happening.
Can any other Nationwide credit card customers comment on this post because Im sure others must be having this issue.
