Hi there, @Serenae.
I appreciate you for trying the steps provided by my colleague. I felt sad that updating your credentials thrice still didn't rectified the problem. I want to make sure that this will be resolved right away.
I'd suggest you contact us this time. Our Customer Care team can pull up your information and can help you check the connection between your Self-employed account and HSBC bank. They can also help open an investigation if the issue still persists, then add you to the list of affected users so you can receive updates about its status.
Here's how to get in touch with QB Self-employed team:
1. Click this link: https://help.quickbooks.intuit.com/en_GB/contact.
2. Choose QuickBooks Self-Employed.
3. Supply necessary information.
4. Enter your concern in the Question field.
5. Select the Ask Your Question button.
One of our Self-employed team will contact you right away through email.
Let me know how it goes. I'll do the best I can to help you in any way.
