Hi Annie07,
Thanks for joining us on the Community Site. This is a problem, and it's not a problem, I'll explain why.
Everything you're describing is perfectly normal for the banking system. The reason, is, actually; with the Bank, but you can't resolve it. You can't resolve it because last i checked, you cannot change your online banks security to anything other than the security number via card reader.
Effectively, your online banking is set up with a One Time Passcode. Whenever you go to update your banking, we seek to update that connection by (behind the scenes) logging into the online banking for you, and downloading the statement.
If, every time you have to log into your online banking, you have to use your card reader; then whenever we try, we are going to have too - and you're going to have to use that card reader.
Can you see the option to Update this account to a Direct Feed on your Banking section? Our Direct Feed option may resolve this for you, as it'll bypass that, but you can only have a direct feed attached to one accountancy software provider at any time.
