I see that you're having trouble with the Employment Allowance not being applied to your payroll, even though it's set up in your HMRC settings, @BELS. I'll share my insights about it.
Let's first double-check the Employment Allowance setting is turned on for the 2025-26 tax year in your QuickBooks Advanced Payroll system. Sometimes settings might not save correctly or could change if there was an update or error.
Moreover, ensure that your business still qualifies for the Employment Allowance for the 2025-26 tax year based on HMRC’s criteria. You can check this on the HMRC website.
Next, update your QuickBooks Advanced Payroll if there are any new updates available. Updates can fix issues and make sure the system follows current tax laws. After updating, close QuickBooks and open it again.
After that, run your payroll again to see if the Employment Allowance is now working.
If you're seeing the same thing, I suggest reaching out to our Live Support Team to further investigate this. They can look at your account by sharing your screen.
Here's how:
- Log in to your QuickBooks Online company.
- Click on the Assistant tab for help, or use the Search tab to find and activate the Contact Us button.
- You can choose to get a Callback or Chat with a live expert.
Our phone support is available weekdays from 8:00 AM to 7:00 PM. Callbacks can be scheduled from 8:00 AM to 6:00 PM on weekdays. Live chat is available from 8:00 AM to 10:00 PM on weekdays and 8:00 AM to 6:00 PM on weekends.
In addition to this, if you need to view various payroll reports, you can refer to this guide: Run Payroll Reports in QuickBooks Online Advanced Payroll.
If you have more questions about your payroll or anything else, feel free to ask. I’m here to help. Have a great day!
