CH360
Level 3

Banking

I've just been reading this post:

https://quickbooks.intuit.com/learn-support/en-uk/other-questions/bank-description-column-is-wrong/0...

...about how the description column doesn't match what comes from the bank.

Following the instructions and ticking the box labelled 'Show bank details' now makes that column display the actual details from the bank, rather than the made up data that QBO changes it to.

I've noticed this issue on both my bank account and credit card accounts (both with different banking providers).

 

Despite the whole post in the link above claiming that it's down to the data from the bank, it's very obvious that it isn't, and QBO obviously has some rules that change the Description. And since it seems that it's these changed descriptions that also set up suppliers, there must be some rules in place for that too.

 

Hopefully, with the change I made to display bank information instead, maybe this problem will go away!

 

I say again, this is definitely a QBO problem, and not a bank problem.

You guys need to get more information on what the back end does and doesn't do instead of just blaming the bank. And liaise more with your developers - this issue needs to be raised to them as it is obviously a bug or unexpected/unwanted feature misbehaving.

 

Assuming this is fixed (translation: worked around!), there is still the matter of properly deleting these suppliers that have been created without my consent.

Even if you have to get your developers to delete them directly from the back end database, I would like them deleted, please!