Hello Community Users, For anyone experiencing an issue with the bank connecting we just wanted to provide some tips. If you can the following options
1 Clear the cache on the browser. Making sure to select all time in the date range once done it will log out of Quickbooks on the browser.
Then log back into Quickbooks and try the connection again.
2.Load Quickbooks on a private/incognito browser preferably on Chrome try t he connection again.
3.Try connecting through a mobile device on a browser
4.Try connecting on mobile Quickbooks app( This currently in particular is the only way to connect an HSBC Kinectic bank connection)
5.Lastly try disconnecting the connection in Quickbooks( in chart of accounts>edit from the action drop down menu by the bank chart of account and add a tick in disconnect on save and save and close) Then try reconnecting again.
This should resolve the issue, if you still find you are not able to connect please reach out to us. Any questions just ask
