Hi can someone debug our QB Online Standard Payroll? We started the Feb RTI process this morning for this month, spotted an error, deleted what had been done to that point (i.e., before submission to HMRC), and started again. The process appeared to go as normal, and after submitting the RTI to HMRC, we had confirmation that the correct info had been sent to HMRC, but QB told us that there was a problem with the journals, and sure enough, the audit log has no trace of any payroll journals today.
How to I seek help from QB staff on this?
