hi
I have an issue that I hope isn't unique, we have a mix website where we sell items and book classes etc for an aerial school.
The problem is, we have installed QB Connector (bridge) to integrate the website and QBO.
when someone pays for an item online Ecommerce, the invoice is created by the website and sent to the client, it also creates an invoice for QBO. this is fine, but it matches it automatically as if its paid.
because the credit card company pays about 3 days later for the transaction after taking their percentage this creates an issue in QBO banking - the transaction gets downloaded from the bank but there is no invoice to match to it (as this has already been matched/allocated when the invoice was posted)
how do I allocate it? I can't exclude it as the amount invoiced (and closed) is the full amount but the bank transaction is different, as they take their fees
please help!
