To be honest, I would not hold your breath looking for a solution from the QBO team, especially having read the response from Ashleigh1!
Please try this - I had to disconnect then reconnect the bank connection (which meant reviewing existing entries first). This is in line with QBO recommendations.
I then tried to reconnect, but couldn't - I could not work out whether it was a QBO issue or a TSB issue. I persevered with this attempt every day for several weeks.
I then went into incognito mode in the Chrome browser as a last resort, tried the same process from there, and it (the bank feed connection) went through without a hitch. It must therefore be either a browser caching issue (although I'd tried clearing cache and cookies), or possibly a DNS caching issue.
I'll never know for sure, but this did at least work for me - hopefully this helps someone before I move onto Xero!
