Let's work together to identify the issue and restore your ability to view and match bank transactions in QuickBooks Online (QBO), yhlee.
At times, a browser can store numerous frequently visited pages, which may cause irregularities when accessing bank transactions in QBO. To address this, try opening an incognito window in your browser to access the platform afresh.
Depending on the browser you're using, you can utilize the following keyboard shortcuts:
Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Microsoft Edge: Ctrl + Shift + P
Safari: Command + Shift + N
If your transactions appear, please return to your regular browser and clear the cache for a fresh start. Additionally, switching to other supported browsers could also be worth a shot.
Once everything is in order, it's advisable to sort through and categorize your downloaded bank transactions to the appropriate accounts.
Additionally, make it a habit to periodically review and reconcile your accounts to ensure they align with your financial statements.
Feel free to ask any additional questions you might have about your bank transactions, including how to categorize or reconcile accounts in QuickBooks, right here in the Community. I’m here and eager to assist you further.
