Hey there, @User100000.
I wish you didn't have to go through all these hurdles when connecting your OCBC bank account with QuickBooks. I checked our resources and verified that this connectivity issue has been reported. Rest assured that this will be prioritized among other issues.
Currently, we have a high contact volume of both via phone and chat. Please bear with us and know that it’ll be our pleasure to help you.
I know you already reached out to our Support Team, however, it’d be best if you reach out to them again. This way, you’ll be added to the list of affected users so you’ll get notified of the progress. You’ll also receive updates or learn when a fix is available.
Here’s how:
- Go to the Help icon.
- Select the Search tab and click Contact Us.
- Enter a brief description of your concern.
- Select either Start a chat or Get a callback.
In the meantime, you can manually import your transactions via .CSV file. This is formatted specifically for the program. See this article for more details: Manually upload transactions into QuickBooks Online.
To learn how to connect your bank account using web browser, ios devices, or android ones, visit this reference: Connect your bank feeds using Open Banking.
Once everything is settled, you can review the transactions and reconcile your accounts so they always match your bank and credit card statements. Feel free to check out these references for the detailed process:
Shoot me a reply below if you have any other banking concerns apart from this connectivity issue. If you also need help with any other QuickBooks-related concerns, we're just around to assist you.
