Hi there, @BCS2020.
I’d feel the same way if I’m experiencing connectivity issues while working. I also understand the inconvenience of waiting without the direct fix. I'll take it from here and route you to the best support available.
I can see how time-saving it would be if you’re able to link your OCBC bank account with QuickBooks. Please know that we truly care in helping our users get this matter resolved. Rest assured that our representatives are willing to help you.
If you’ve performed the troubleshooting steps above and the issue persists, I recommend contacting our Support Team. They have the tools to pull up your account and investigate why you’re unable to connect your bank account with us. You can also request for a ticket
Here’s how:
- Go to the Help (?) icon.
- Select either of these to start: Assistant or Search.
- Choose a way to connect with us: Start a chat or Call us.
Please know that our support hours starts by 6:00 AM until 6:00 PM on weekdays, and 6:00 AM till 3:00 PM PT on Saturdays.
In the meantime, you’ll want to consider manually importing the bank transactions into QuickBooks. If you’ll have duplicate transactions moving forward, you can exclude them.
If you're getting an error, you can check this reference for the lists of possible solutions you can perform: What to do if you get a bank error or can't download transactions in QuickBooks Online?
For future references, I’ve included these resources
If you have other banking connectivity concerns, leave a comment below. Let me also know if you're experiencing hurdles after contacting our support team. Just remember, I'll jump right back in to this thread to assist you further.
