Joining the thread to answer your error in syncing your bank transaction, Dawn88.
I know you've already called in but I'd still suggest getting in touch with our QuickBooks Support to have your incident ticket re-investigated. All account-related concerns need to be directed to our phone support for security purposes.
Please be reminded that our Support Team is available from 6:00 AM until 6:00 PM on weekdays, and 6:00 AM till 3:00 PM PT on Saturdays. Here's how to contact us:
1. Click the Help (?) icon.
2. Choose Contact Us.
3. Enter a brief description of your situation in the What can we help you with? area, then click Let's talk.
4. You'll be presented with a few options for connecting with Intuit. Select Get a call.
Meantime, you'll want to manually import your bank transactions into the system. Just log in to your bank's website and then filter the dates you want download. Your bank may offer a few file formats. If possible, pick the QuickBooks Online data (QBO) format. These are formatted specifically for QuickBooks Online. You can also upload transactions from a CSV file. For a complete instructions on how to do this, you can follow the steps in this article: Import bank transactions using Excel CSV files.
I'd also like to leave a couple more articles for additional guidance and future reference:
Reply again or give us another visit in the future if you need anything else. I'll jump right back if you need more help with QuickBooks Online.
