I appreciate you for letting us know you're experiencing the same, April F.
All the possible troubleshooting solutions were already shared in this thread. If the issue persists, I suggest calling our QuickBooks Support. This needs to be investigated in a secure environment as the nature of this issue includes bank information. Reach us out using this link: Contact us.
You might want to visit the following link to become more familiar with the features and functions of QBO: Help Articles.
It would be nice to hear this issue is resolved. Let me know if you have other QuickBooks questions and I'll be here to help. Wishing you a good one.
