I do appreciate you for reaching out to your bank, Patrick2B.
I suggest reaching out to us so we can further check the root cause why you're still unable to connect your bank into QuickBooks. You can follow the steps shared by my colleague.
Meantime, you'll want to manually import your bank transactions into the system. Just log in to your bank's website and then filter the dates you want download. Your bank may offer a few file formats. If possible, pick the QuickBooks Online data (QBO) format. These are formatted specifically for QuickBooks Online. You can also upload transactions from a CSV file.
Then, you can use this link on how to manually import your downloaded transactions to QuickBooks: Manually upload transactions into QuickBooks Online. The next steps you'll want to do after importing your transactions are also in the article.
Let me know if you have additional concerns. I'm glad to help. Have a great day ahead.
