TirzahC
QuickBooks Team

Banking

 I haven't seen any open investigations concerning about connecting your OCBC bank account to QuickBooks, Hvala.

 

For now, you'll need to check on your bank to verify if they have any ongoing maintenance that may lead to that issue that you're experiencing. You can try signing in through your bank's website. If you can't log in through it , I recommend to call your bank. 

 

Also, if you successfully log in with no notifications and alerts, you can call our Support Team . They can conduct a proper investigation to see what's causing this error:

 

  1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
  2. When asked by the bot, enter "OCBC Bank".
  3. Select I still need a human, then proceed with Contact us or Get help from a human.
  4. Choose a way to connect with them.

 

Additionally, you can check these references to categorise the downloaded transactions:

 

 

Don't hesitate to post again here if you have further concerns in connecting your OCBC bank account with QuickBooks. I'm always here to help.