Thanks for the reply.
I don’t know if you read completely what I wrote but I’m not able to get access to my full account and my cpa where I bought it through doesn’t have full access/can’t access my full account either, and doesn’t have a way to grant me full access.
If that’s their job and they can’t get it but toggling a switch for access, wouldn’t let her have full access either, and she stated she would have to call.
I’ve called and talked to someone in qb and reach ed out to escalation. I’m working with escalation on a separate issue and they can’t get it rectified and said cpa firm has to allow permission. Institute and QuickBooks online is passing the buck to far as blaming others. I also got from qbo that it was the escalation person s fault. I can’t imagine that being the case that a manager is an IT expert and out of all the employees that one person that’s trying to help me is the only one that can resolve it.
I’ve tried 3 different computers with all the same. The cache isn’t the issue.
I can login without difficulty.
Intuit/qbo how are you going to resolve my issue? And when? Does leaving a case reference number in here help resolve the issue? How do I get more advanced/superior support for my account? Can someone higher up resolve my account in support/it?
I’m not an expert in qbo/qb however I’ve used qb and qbo for the last 7 years. The bank feeds, functions, taxes I mentioned earlier are the task I can’t complete without full access.
