Hello @cdavenport,
Currently, we have an on-going issue where users, like you, are unable to update your transactions for TD Canada Trust account. This can be the reason why your bank account and in QuickBooks balance doesn't match. Rest assured that this has been escalated to our engineering team and they're in all hands working to fix this as soon as possible.
In the meantime, you can consider manually downloading and uploading your transactions so you can keep them tracked. To do so, you have to download first your transactions directly from your bank's website. Once done, here how you can upload your transactions:
- Go to Banking.
- Under Bank and Credit Cards, select your TD Canada Trust account.
- On the Update menu, select File upload.
- Find and open your downloaded bank transactions.
- Select Upload.
- Click Finish.
In addition, here's an article you can read to learn more about how you can manually upload your transactions: Manually Upload Transactions into QuickBooks Online.
However, I'd still recommend contacting our Customer Care Support so you'll be added to the list of affected users.
- Go to Help.
- Select Contact Us.
- Enter TD Canada Trust Account in the What can we help you with? field.
- Click Let's talk.
- Select Get a callback, Start messaging, or Call us.
Lastly, I've also included this helpful article that'll help you handle your bank transactions after uploading them: Categorise and match online bank transactions in QuickBooks Online.
We appreciate your patience as we're working on this. Please let me know in the comment section down below. I'll be always around ready to help.
