I want to ensure this is taken care of, @Operrra.
To fix this, I'd recommend geeting in touch with our Customer Suport Team. This way, they can pull up your account in a secure environment and help check the cause of the issue.
Here's how:
1. Go to Help at the top.
2. Scroll down and select Get help from a human.
3. Choose Callback.
In case you need help with other payment tasks, click this link here to go to our general topic with articles. Look for responses that fit your concern.
Please know that you can always get back to us if you have other questions. I'm always here to help.
