Hi Angie Kosins.
Good to see you again! I take it that you're referring to my response to your reply from an earlier thread.
I dug up the investigation case again and it doesn't specify what banks are affected. We'd like to work on this and prevent the issue from happening to other financial institutions.
Since the Community is a public forum, I'm unable to access the needed information in your account (for update purposes). If you haven't already, I'd recommend contacting our phone support team. You can share your findings with them, and this will help hasten the progress for the resolution.
Here's how:
- Click the Help icon.
- Hit the Contact Us button.
- Type "Additional details for the bank transaction issue on case INV-38920" in the box.
- Click Let's talk.
- Select Start messaging or Get a callback.
To reiterate the workaround, we can leave the transactions (from the two affected bank accounts) in the Excluded tab. When we have the fix, that's the time we'll delete them. Here's how:
- In the Banking page, click the Excluded tab.
- Check the transactions you want to delete.
- Click the Batch actions button, then select Delete.
In the meantime, you can visit our general articles page to help you with other QuickBooks-related tasks. You can search for a specific topic, or click on the + More topics button to see our articles.
I hope you'll have a wonderful day ahead. You can always visit our Community portal if you have concerns with QuickBooks Online.
