Hi, I am struggling to find a solution to this problem. In my reconcile window, I have several invoices showing up as PAYMENTS. Some of these invoices have been paid by the client through quickbooks online payment and some have been received manually. Deposits are made as a lump sum which show up in the reconcile window as well as my bank statement. In the reconcile window, the invoices show up as payments as well as the lump sum deposits.
Why are individual invoices showing up in the reconcile window if they have been already paid, matched and linked to a deposit? The invoices are showing up as payments and as an Accounts Receivable. It would make sense that only the deposits show up in the reconcile window and NOT the individual invoices. Any help would be much appreciated. I have called QBO support 5 times and was hung up on all 5 times. Support has not been great :(
