Thank you for reaching out, Shortbg, and for taking the time to explain the issue in detail. We truly appreciate your patience and effort as you work to resolve this matter.
The behavior you’ve described, where the black dots appear and prevent you from successfully saving payment method updates, is not the experience we want our users to encounter.
As you’ve already tried all the recommended troubleshooting steps and the issue persists across browsers and devices, we recommend contacting our QuickBooks phone support team. Our specialists have access to advanced diagnostic tools and expertise to investigate this issue further and guide you toward a resolution.
Here are the steps to reach our support team:
- Go to the Help icon.
- Choose the Search tab.
- Click the Contact Us button and enter your concern.
- Select Continue.
You can check out this article to learn when to contact them: Get help with QuickBooks products and services.
If you have any further questions or require additional assistance, please add a comment below. We are here to help.
