Hi ja52,
Thanks for getting back to us here. Setting up bank rules is a valuable time saver! However, what you've described is somewhat concerning. If you haven't done so already, I recommend clearing cache on your browser, then login to QuickBooks Online to see if you get the same result. If you experience the same outcome, please contact us for personal assistance in real-time. A member of our Customer Care team would be happy to work with you directly and ensure your transactions are accurately matched, so you can reconcile your account with confidence.
Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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If you have any other questions or concerns, please feel free to get back to us. We'd be glad to assist!
