sleepwell2013
Level 2

Banking & Currency

Hard fail QBO!  Scotiabank feeds are permanently broken unless you own the account and can do a push notification at the drop of a hat. Us bookkeepers don't have this as an option.  The feed updates, then immediately drops making it impossible to import bank statements. I haven't seen a bank statement in QBO for Scotiabank clients in over a YEAR.

Now it's BMO...  the BMO dialogue box opens but is a bad connection to BMO and doesn't work. It did once 2 wks ago but it's not working again so I can't even tell my clients to fix their account connections because it isn't working.  A year of hell from my perspective...  clearing cache etc... all lame answers to a much bigger problem...  hire better skilled IT developers; have better liason/communication with all the financial institutions you claim to support.