I appreciate you getting back to us and performing the troubleshooting steps shared by my colleague above, @homebrewed.
I'd like to redirect you to the best support group available to get this addressed right away.
Since we don't have a direct way to contact you, I suggest reaching out to our Phone Support Team. This way, they can check on your account and your bank in a secure environment and investigate the connection of your bank to get this fixed.
To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent.
You might want to check out this article to learn how to match bank transactions: Categorise and match online bank transactions in QuickBooks Online.
Please keep in touch if there's anything else I can do to help you succeed with QuickBooks. I've got your back. Have a great day and stay safe.
